MakeTicket ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing platform at maketicket.app.
Contents
1. Information We Collect
Information You Provide
- Account Information: Name, email address, password, profile picture
- Event Information: Event titles, descriptions, dates, locations, ticket types, pricing
- Attendee Information: Names, email addresses, registration responses, check-in data
- Payment Information: Billing address, payment method (processed by third-party payment processors)
- Communications: Support requests, feedback, and correspondence with us
Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, click patterns
- Log Data: IP address, access times, referring URLs, error logs
- Location Data: Approximate location based on IP address (country/city level)
2. How We Use Your Information
Service Delivery
Provide, operate, and maintain our event ticketing platform
Account Management
Create and manage your user account, authenticate access
Event Management
Process registrations, generate tickets, manage check-ins
Communications
Send ticket confirmations, event reminders, and important updates
Customer Support
Respond to your inquiries and resolve issues
Analytics
Analyze usage patterns to improve our services
Security
Detect, prevent, and address fraud and security issues
Legal Compliance
Comply with legal obligations and enforce our terms
3. Google API Services
Important: MakeTicket's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Google Sign-In
When you sign in with Google, we access:
- Email address: To create and identify your account
- Profile information: Name and profile picture for your account
Google Forms Integration
If you connect Google Forms, we access:
- Form structure: Questions and fields to map registration data
- Form responses: Attendee responses to import registrations and generate tickets
We only read form data. We never modify, delete, or share your Google Forms.
Gmail Integration
If you authorize Gmail sending, we use it to:
- Send ticket emails: Deliver tickets to attendees from your email address
- Send event updates: Reminders and notifications on your behalf
We only send emails you explicitly authorize. We never read your inbox or access other emails.
Google Drive / Sheets Integration
If you connect Google Drive, we access:
- Selected spreadsheets: Only files you explicitly select to import attendee lists
We only read data from files you select. We never browse, modify, or access other files in your Drive.
Revoking Google Access
You can revoke MakeTicket's access to your Google account at any time by visiting Google Account Permissions. This will disconnect the integration but will not delete data already imported.
4. Information Sharing
We do not sell your personal information. We may share information in these circumstances:
With Event Organizers
Attendee information is shared with the event organizer for the events you register for.
With Service Providers
Trusted third parties who assist in operating our platform (hosting, email delivery, analytics) under strict confidentiality agreements.
With Your Consent
When you explicitly authorize sharing with third-party integrations.
For Legal Reasons
When required by law, legal process, or to protect rights, safety, and property.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with notice to you.
5. Data Security
Encryption in Transit
All data transmitted using TLS 1.3 encryption
Encryption at Rest
Data encrypted using AES-256 encryption
Access Controls
Strict role-based access with multi-factor authentication
Regular Audits
Continuous security monitoring and vulnerability testing
Secure Infrastructure
Hosted on enterprise-grade cloud infrastructure
Incident Response
Documented procedures for security incident handling
6. Data Retention
- Account data: Retained while your account is active, deleted within 30 days of account deletion request
- Event data: Retained for 2 years after event completion for organizer access
- Transaction records: Retained for 7 years as required for tax and legal compliance
- Log data: Automatically deleted after 90 days
7. Your Privacy Rights
Depending on your location, you may have the following rights:
Access
Request a copy of your personal data
Correction
Update or correct inaccurate data
Portability
Export your data in a portable format
Deletion
Request deletion of your data
Opt-out
Unsubscribe from marketing emails
Cookies
Manage cookie preferences
To exercise these rights, contact us at privacy@maketicket.app. We will respond within 30 days.
8. Cookies & Tracking
We use cookies and similar technologies for:
- Essential cookies: Required for the platform to function (authentication, security)
- Analytics cookies: Help us understand how you use our service
- Preference cookies: Remember your settings and preferences
Manage your preferences on our Cookie Settings page.
9. Third-Party Services
We use the following third-party services:
Each service has its own privacy policy governing their data practices.
10. Children's Privacy
MakeTicket is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@maketicket.app.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws.
12. Contact Us
If you have questions about this Privacy Policy or our data practices:
Email: privacy@maketicket.app
Website: https://maketicket.app
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.