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Cancellation and Refund Policy

Last updated: December 30, 2025

Overview

At MakeTicket, we want you to be completely satisfied with our service. This policy outlines our cancellation and refund procedures for subscription plans purchased on our platform.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all new Pro plan subscriptions. If you're not satisfied with MakeTicket Pro within the first 7 days of your purchase, you can request a full refund.

  • Refund requests must be made within 7 days of the initial purchase date
  • The guarantee applies to first-time Pro plan subscribers only
  • Refunds are processed to the original payment method within 5-7 business days

Subscription Cancellation

You can cancel your MakeTicket Pro subscription at any time from your dashboard:

  1. Log in to your MakeTicket account
  2. Navigate to Dashboard → Billing
  3. Click on "Cancel Subscription"
  4. Confirm your cancellation

When you cancel your subscription:

  • You will continue to have access to Pro features until the end of your current billing period
  • Your account will automatically revert to the Free plan after the billing period ends
  • No further charges will be made to your payment method
  • Your events and data will be preserved (subject to Free plan limits)

Refund Eligibility

Refunds may be granted in the following circumstances:

  • Within 7-day guarantee period: Full refund for first-time subscribers
  • Service unavailability: Prorated refund if our service experiences significant downtime
  • Duplicate charges: Full refund for any accidental duplicate payments
  • Technical issues: Case-by-case basis for issues that prevent service usage

Non-Refundable Items

The following are generally not eligible for refunds:

  • Subscription fees after the 7-day guarantee period
  • Partial month usage (cancellations are effective at the end of the billing cycle)
  • Accounts terminated due to violation of our Terms of Service
  • Enterprise plan custom agreements (governed by separate contracts)

How to Request a Refund

To request a refund, please contact our support team:

Please include the following information in your refund request:

  • Your registered email address
  • Date of purchase
  • Reason for refund request
  • Transaction ID or payment reference (if available)

Refund Processing

Once your refund request is approved:

  • Refunds are processed within 5-7 business days
  • The refund will be credited to the original payment method
  • You will receive an email confirmation once the refund is processed
  • Bank processing times may vary (typically 5-10 additional business days)

Free Plan Users

MakeTicket's Free plan is completely free to use and does not require any payment. There are no charges, subscriptions, or refunds associated with the Free plan.

Event Attendee Refunds

MakeTicket is a ticketing platform that helps event organizers manage registrations. We do not process payments for event tickets directly. For refunds related to event registrations or tickets, please contact the event organizer directly.

Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. We will notify users of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us: